Support
Before you write
The app did not follow the imam
Check that "In the mosque" is selected in More → Settings → Listening in prayer and that the mosque listener is downloaded (More → Settings → Downloads). Sit where the speakers are clearly audible and keep the phone out of a pocket. Very quiet or heavily echoing rooms take longer to lock on; the first translation usually arrives within the first verse after Al-Fatiha.
Praying at home, it hears nothing
Choose "Praying alone" in More → Settings → Listening in prayer. That mode listens to your own voice and works without the download.
No sound in my earphones
Prayer mode plays through connected earphones only. Confirm they are connected in Control Center and that the phone is not on silent for calls. In Settings → Language & Voice you can preview the voice.
The translation is in the wrong language
Settings → Language & Voice sets the language for prayer, Study, and History. Premium spoken voices exist for the ten most common languages; other languages use the voice built into iOS if one is installed.
How much space does the app use?
The download is small because only the prayer surahs ship inside the app. The listening model (about 450 MB) is downloaded once for mosque mode. Full offline voice and recitation packs are optional and can be removed in Settings → Downloads.
Subscriptions and refunds
Subscriptions are managed by Apple: open Settings on your iPhone → your name → Subscriptions. Refunds are requested at reportaproblem.apple.com.
Report a recognition problem
Tell us the mosque or recording, the surah, and roughly when it went wrong. If you are comfortable, turn on More → Settings → Help improve Jumu'ah → Share diagnostics with the developer for one prayer, then tap "Send today's log now"; it sends technical logs (never audio) that let us replay the session.